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Terms & Conditions

Please be aware by making an appointment with us  you acknowledge and agree to abide by these terms and conditions.

Club Aesthetics reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.

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Cancellations

  • Cancellation Notice: We require at least 48 notice to cancel or reschedule your appointment.

  • Late Cancellations: If you cancel your appointment with less than 48 notice, we may charge a cancellation fee of 50% of the total service cost.

  • No-Shows: If you fail to show up for your scheduled appointment without prior notice, you will be charged a full service fee for the missed appointment.

2. Deposits

  • Deposit Requirement: A non-refundable deposit of 10% is required at the time of booking for certain services or for appointments over a specified amount of time.

  • Deposit Refund: If you cancel within the required notice period, your deposit will be refunded. However, cancellations made outside of the notice period will result in the deposit being forfeited.

3. Rescheduling

  • If you wish to reschedule, we request that you do so with at least 48 notice to avoid any cancellation charges.

  • A rescheduling fee may apply if the appointment is changed within a shorter notice period.

4. Late Arrivals

  • If you arrive late for your appointment, we will do our best to accommodate you. However, depending on the length of the delay, we may have to shorten your service or reschedule for a later time.

  • Late Arrival Fee: For appointments that are delayed by more than 30 minutes, a late fee of 50% may apply, or the appointment may need to be rescheduled.

5. Extenuating Circumstances

  • We understand that life happens. If you need to cancel due to unforeseen emergencies, please contact us as soon as possible, and we will do our best to accommodate your needs.

6. Special Offers and Promotions

  • For appointments booked under promotional discounts or special offers, cancellations and no-shows may result in the offer being voided.

How to Cancel or Reschedule:

  • You can cancel or reschedule your appointment by calling us at 07877985347, emailing us at info@club-aesthetics.com, or using our online booking system.

  • We recommend contacting us directly rather than relying on automated systems to ensure your cancellation is processed appropriately.

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GIFT VOUCHERS

Gift Vouchers are non refundable.

Vouchers cannot be redeemed for cash, sold or transferred.  You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

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PRICING

While we endeavour to keep our website and price lists updated, treatments and prices are subject to change without warning.

SMOKING

Please note that it is illegal to smoke or vape anywhere in the Salon.

DATA SECURITY

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

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HYGIENE

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.

PERSONAL ITEMS

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

PAYMENTS

Most credit and Debit Cards are accepted and Cash. Finance is available please speak to one of our practitioners to discuss.

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COMPLAINTS PROCEDURE

It is our objective to ensure that every client is delighted with the services that they receive at House of Luxxe.

However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.

We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.

The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email info@club-aesthetics.com


Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.

Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing

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By Booking an Appointment, You Agree to the Above Terms.
 

We appreciate your understanding and cooperation in adhering to our cancellation policy. Our goal is to provide excellent service to all our clients, and your consideration helps us maintain a smooth scheduling process for everyone.

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